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Showing posts with the label consumers

Consumer Promos: The necessary evil

Hello people. Hope everyone is safe & has found a rhythm of working from home and I hope we soon resume normalcy because unlike for people like us for whom this is a matter of lifestyle and ways of working, for millions it is the thin line that divides destitution and livelihood. apologies for the morbid beginning but well we are living in uncertain morbid times. And I am also sorry for being away for so long. A lot happened in the last year or so including a role change, lots of work related travel, craziness overall but most importantly, writers block. I just wasn't sure what should I write about next. So thanx to a dear colleague who drew up a list of topics I could write about and this is the first one I have chosen. Before I delve deep, just a reminder - this blog is for FMCG/CPG beginners and hence may not be relevant for the experts or people who have done this for many years. Consumer promotions are what I call the absolute necessary evil of FMCG industry. You cann...

Consumer Insights 101 Part 2: Simple Tricks to Cracking Consumer Immersions

Hello people! Continuing our journey into the murky waters of inexact science of consumer insights; here is my 2 nd post on the topic. Also, as promised I am doing 1 every month (I started this in Feb just never managed to finish it & maybe I will do 2 in March) I personally find doing qualitative research or groups is relatively easier than doing one on one consumer immersions. For those who are hearing this term for the first time; it’s a fancy word for consumer home visits where you get someone to recruit consumers for you and you go and talk to them by yourself. In the beginning you can also request for a moderator to know how its done or accompany someone else who has done a few of them. Eventually however, you will have to find your own rhythm & way of doing them. For me, it is also what I love about being a FMCG marketer most – the joy of talking to the consumers. Unlike popular belief, I am a socially awkward person and hence talking to strangers doesn’t come...

Consumer Insights 101: Knowing the person before the consumer

Hello hello.......... Happy 2019 to everyone. Wishing for lots of goodness for everyone. I didn't keep up my promise of one blog entry every month last year but I am hoping I am going to be better this year.  This year I plan to focus on the 'not so exact science' part of marketing. As Dumbledore told Harry in the Half Blood Prince - we shall be leaving the firm foundation of fact and journeying together through the murky marshes of memory into the thickets of wildest guesswork. Consumer insights is pretty much like that. There are of course concrete quantitative proofs of what works for your consumers but we shall not focus on that part here. My entire focus in this piece will be to outline what is an insight and how to get there (at least eventually).  Let me begin by putting down some caveats. This, as said above is my personal experience with delving deep into the realms of a person’s motivations, triggers & aspirations. There can be (in fact, definitely i...